Service Desk Engineer (2nd-3rd Line)

Our client is a well-established technology partner specialising in delivering tailored IT and cloud solutions to businesses across the South-East. They’ve built a strong reputation for technical excellence and trusted client relationships, with a focus on reliability, innovation, and long-term partnerships. Working with diverse SME environments, they provide the perfect setting for an engineer looking to broaden their technical depth and take real ownership of their work.

Senior Service Desk Engineer (2nd–3rd Line) – Take the Lead in IT Support!

Location: Horsham (Must be a driver with your own transport)
Salary: £35,000 – £40,000 DOE
Hours: Monday – Friday, 09:00 – 17:30

As a Senior Service Desk Engineer, you will handle complex technical escalations, deliver projects, and play a key role in maintaining client infrastructure. You’ll be instrumental in improving processes and mentoring junior engineers as part of a supportive and forward-thinking team.

Key Responsibilities

• Manage service desk escalations, providing advanced remote and on-site technical support.
• Troubleshoot complex issues across Microsoft 365, Azure, and Windows Server environments.
• Configure and maintain network devices (firewalls, switches, VPNs, etc.).
• Oversee and manage backup systems, system monitoring, and maintenance tasks.
• Lead small-scale IT projects, migrations, and client onboarding activities.
• Mentor junior engineers, promoting technical growth across the team.
• Maintain detailed and accurate documentation for all tasks and systems.
• Engage proactively in process improvement and client relationship management.

What Our Client is Looking For

• Proven experience in a 2nd–3rd Line or senior technical support role (preferably within an MSP environment).
• Strong technical skills in:
  • Microsoft 365, Azure AD, and Intune administration.
  • Windows Server 2016–2022, Hyper-V, and Active Directory.
  • Networking – VLANs, DNS, DHCP, routers, and firewalls.
• Full UK driving licence and the flexibility to travel to client sites.
• Ability to work independently, manage priorities, and provide calm leadership under pressure.
• Excellent communication and client-facing skills.

Why Join?

• Step up into a role offering more autonomy and responsibility.
• Work directly on varied projects across multiple client environments.
• Be part of a company that values both technical expertise and customer care.
• Competitive salary and supportive, engaging workplace culture.

Apply now to grow your career in a team where your expertise and ambition will thrive!

Please note: Applicants must be eligible to work in the UK indefinitely and without sponsorship.

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