Are you looking for a long-term progressive role within a successful industry leading business?

Do you want the chance to work in a multi award winning innovative company? If so please apply today.

Our client is looking for Customer Care Supervisor based in Ipswich and offering a competitive salary of £23,000 to £30,000 plus benefits, including 25 days holiday plus bank holidays, an additional day leave for your birthday.

The successful candidate will manage a service desk overseeing the effective management of all breakdowns ensuring they are responded to in a timely and effective manner.

You will be an ambassador of our company values, passion, pace and performance, resolving breakdown issues quickly and keeping customers informed at all times.

Key Tasks & Responsibilities:

• Provide exceptional levels of customer service via phone and email to both internal and external customers
• Investigate and resolve all customer queries and ensuring the non-conformance log is updated.
• Liaise with relevant job managers/suppliers on escalations. Attend regular reviews with service suppliers
• Ensure all breakdown calls are logged accurately and with the correct status.
• Ensure all jobs logged meet our service level KPIs from conception to completion.
• Motivate and coach the service team, encourage a fun high performance environment.
• Improve efficiency and accuracy by innovation and automation.

Ideal Candidate

• Previous management experience
• Data lead approach
• Proven ability on growing a team
• High level of integrity and trust
• Capable of developing strong working relationships internally and externally
• Track record of delivering high levels of customer service to internal and external customers
• Confident decision maker
• Excellent negotiation & organisational skills
• Excellent communication skills via all channels
• Exceptional team player
• Use of MS Excel and Office is essential
• Confident and flexible attitude
• Ability to work to the highest level under pressure.
• Ability to manage own workload and multitask during busy periods.
• Plant Equipment knowledge and experience will be advantageous
• Good spoken and written English (minimum Grade C GCSE English Language is required)

Benefits:

• An annual competitive salary dependent upon experience
• Access to a wide range of benefits
• Up to 25 days holiday excluding bank holidays
• An additional days leave on your birthday
• The experience of working with the A-Team

Are you an English Language (or equivalent) Graduate?

Do you have the desire to work within a teaching post?

Do you have the drive and passion to help learners achieve their goals?

Would you like to get paid whilst gaining experience and a qualification?

If so, please read on…

Our client is looking to recruit a highly motivated and committed individual to join their Redhill based college as a Graduate Trainee Lecturer. Working alongside the established teaching teams, individuals will undertake a range of activities designed to provide the foundation needed to succeed as a Lecturer. As well as on the job training, the successful applicant will work through the PTLLS and DTTLS qualifications in order to become a certified Teacher.

Our client is looking to recruit a highly motivated and committed individual to join their Redhill based college as a Graduate Trainee Lecturer. Working alongside the established teaching teams, individuals will undertake a range of activities designed to provide the foundation needed to succeed as a Lecturer. As well as on the job training, the successful applicant will work through the PTLLS and DTTLS qualifications in order to become a certified Teacher.