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Customer Service Advisor

Office
£18,000 - £22,000
Surrey
NW/15616
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A multi-award winning vehicle repair company, based near Redhill, is seeking a Customer Service Advisor to join their friendly and expanding team on a part-time basis. They are offering a competitive salary of up to £22,000 pro rata and are looking to cover 3 full days per week, plus Saturday’s on a rota basis.

 

If you are looking to join a business who is passionate about providing high quality, efficient and professional customer service, with over 20 years’ experience, then this is the job for you!

 

What will your working week be like?

 

  • Answering a high volume of incoming calls
  • Load new claims and/or organise vehicle collection and delivery in accordance with key service levels
  • Contacting and booking in customers, responding to new claims
  • Organising collection of vehicles and allocation of courtesy cars
  • Organising delivery and collection paperwork of both customer and company vehicles
  • Dealing with Customer queries and/or concerns and accurately recording all information onto the company database
  • Collecting customers excess and /or other monies and following recording procedures
  • Liaising with our logistics drivers, Insurance partners and repair production sites to ensure we meet the needs of our customers
  • Where applicable obtain customer images and uploading these as required
  • Updating priority booking diaries as required
  • Administration duties

 

Who will suit this role?

 

Successful candidates would ideally need to have been exposed to working within the automotive industry, along with Call Handling/Customer Service experience, although full training will be given

 

  • Pro-active and customer focused
  • Well organised with an ability to multi-task
  • Ability to show “ownership” for workload
  • Good attention to detail
  • Time management skills and ability to work to deadlines
  • Confident telephone manner
  • Upbeat and friendly personality
  • IT literate

 

***For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee 

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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