2nd Line Support Technician

Job Title: 2nd Line Support Technician

📍 Location: Brighton
🕒 Hours: Monday to Friday, 9am – 5.30pm
💰 Salary: £32,000 – £38,000

Role Overview:

A great opportunity for a confident and technically skilled individual to join the IT support team as a 2nd Line Support Technician. This role involves handling escalated IT support requests, assisting users with technical issues, and supporting infrastructure, systems, and applications across the business.

Key Responsibilities:

• Provide 2nd line technical support to resolve escalated IT issues via phone, email, or in person.
• Troubleshoot hardware, software, and networking problems.
• Support Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Maintain user accounts and permissions via Active Directory and Azure AD.
• Perform system updates, installations, and configuration of devices.
• Assist with onboarding/offboarding of staff including setup of IT equipment.
• Monitor and maintain IT systems, escalating issues when necessary.
• Document fixes and contribute to knowledge base for 1st line support team.
• Liaise with third-party providers and vendors for support and warranty work.

Requirements:

• Previous experience in a 2nd line support role or similar IT support position.
• Good knowledge of Windows OS, Microsoft 365, and Active Directory.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills and a customer-focused approach.
• Experience with remote support tools (e.g., RMM, TeamViewer, AnyDesk).
• IT-related certifications (e.g., CompTIA, Microsoft) are desirable.

GR18002

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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