Scheduling Assistant

We’re Hiring: Scheduling Assistant | Bristol

Location: Bristol (Hybrid – start in-office, then 2–3 days WFH)
Salary: Up to £26,500 (DOE)
Hours: Monday to Friday, 9am–5pm (35 hours/week)
Perks: Bonus awards, pension, holiday buy scheme, EAP, season ticket loans, social events & more!

Are you a natural organiser who thrives on structure and precision?
We’re looking for a Scheduling Assistant to join a growing, tech-led business shaking up the energy sector. You’ll be at the centre of operations – coordinating smart meter appointments and keeping customers informed every step of the way.

Key Responsibilities:

•          Manage a high volume of inbound and outbound customer communications, primarily related to appointment scheduling, via telephone and email.
•          Respond promptly and professionally to general enquiries in line with customer contracts and internal procedures.
•          Efficiently schedule appointments into engineers’ diaries, optimising availability and resources.
•          Coordinate urgent or short-notice work requests, ensuring appropriate field operatives are assigned while maintaining service efficiency and customer satisfaction.
•          Consistently meet individual and team performance targets and KPIs.
•          Proactively address and resolve scheduling conflicts and issues, using sound judgement and initiative.
•          Ensure all scheduling activity complies with agreed service levels and contractual commitments.
•          Develop and maintain strong working relationships within your immediate team, the wider Scheduling team, and with field-based engineers.
•          Collaborate as part of a high-performing scheduling team focused on delivering excellent service and continuous improvement.

What we’re looking for:

•          Up to 2 years of experience in a similar role – helpful but not required
•          Experience in scheduling or energy/meters is a bonus—but not a dealbreaker!
•          Friendly, professional communicator.
•          Organised multitasker with a cool head.
•          Problem-solver who loves a good challenge.
•          Comfortable using MS Office.

NW18614

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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Due to the large numbers of responses we receive, despite our best efforts, it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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