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Customer Service - Complaint Handler
Do you have a background in handling Customer Complaints?
Are you looking to work on a fully remote or hybrid basis?
Would you like to work for one the world’s largest insurance companies?
If so, please read on for more details ….
Employing 17,500 employees across 76 countries and they are currently recruiting for a Customer Service Complaint Handler. This is a great opportunity not to be missed and better still this role is being offered either on a hybrid working basis, with the head office based in Croydon or a fully remote basis.
Salary - Hybrid - £25,581 plus £1,500 bonus
Salary - Remote - £24,551 plus £1,500 bonus
Benefits: Include Private medical cover, Life assurance, Pension, discounted travel insurance and Eye Care vouchers.
What will your working week involve?
Responding to customer complaints in an efficient and professional way. The Customer Service Complaints Handler will manage these by means of investigation and review, ensure that the outcome of any issues is fair and reflects the service expectations whilst balancing operational and commercial reality against the expectations of the customer.
- Log all complaints on the Respond system, where necessary contacting the customer via telephone to clarify details
- Coordinate the collation and review of any reports and investigations required to respond to the complaint
- Manage the investigation and resolution of each issue within a target of 5 working days.
- Resolve complaints, ideally by telephone, providing a helpful and efficient service to customers and clients.
- Ensure that you handle all complaints in line with the principles of TCF and in accordance with FCA regulations.
Are you the right candidate for the role?
You will already hold strong customer service experience, along with handling and investigating complaints through to a satisfactory conclusion. If you have insurance/banking/financial service industry experience, this will be a distinct advantage, along with the following attributes:
- Experience of dealing with high-level customer complaints
- Excellent letter writing skills
- Professional telephone manner
- Ability to resolve issues autonomously or as part of a team
- A proven track record of delivering customer care in a similar role
Hours: Semi-shift Monday to Friday between the hours of 8am – 6pm. Hours will vary on shift and will consist of the following: 8am-4pm, 9am-5pm or 10am-6pm.
As an established corporation and true global player, our client offers an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools. Interested? APPLY TODAY!
***For your information:
*Interested? Please send you CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Keywords; Insurance, finance, claims, handler, complaints, customer care, travel claims, motor claims, call handling, customer service, administration, general insurance, admin, customer service.
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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