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Operations Manager

Office
£40,000 - £45,000
Surrey
LH/15889
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Our client is currently looking to recruit an Operations Manager to lead, motivate and develop the functional Customer Service Team.

 

Offering a competitive salary of up to £45,000, plus a very generous bonus. Other benefits include Private healthcare, business incentive scheme, lunch allowance, childcare vouchers, roadside assistance, travel insurance and much more. Working hours will Monday to Friday 9am-5pm.

 

Who will this role suit?

 

The successful candidate will have experience working at senior management level. You will have experience of handling escalated complaints within an office-based customer service environment, ensuring that the outputs and results of the issues highlighted within the department are collated and communicated to all areas of the business to ensure we develop and improve our service to clients, customers and key stakeholders.

 

You will be responsible and accountable for ensuring that the Customer Services Team meets their KPI’s and SLA’s as well as any productivity targets.

 

In this role, you also need to work closely with key stakeholders to support strategic business objectives especially within Operations and Sales. In addition to this you will seek ways to enhance the level of service provided to the business clients and customers.

 

Your role will be extremely varied and will require continued coaching and development enabling the team to grow, planning and budgeting and ensuring the department are compliant with all legal requirements and FCA regulations.

 

What experience and skill set is required for this role?

  • Educated to A’ level standard or equivalent
  • A minimum of two years’ experience at Senior Supervisory or Managerial level within a blue chip environment
  • Experience of delivering at client meetings
  • Advanced knowledge of Excel
  • Ability to interpret and analyse data
  • Proven experience of working to results driven deadlines
  • Attention to detail and desire to provide excellent customer service
  • Demonstrable understanding of the difference between good and outstanding customer service
  • Strong problem-solving skills
  • Excellent interpersonal and relationship building skills
  • Ability to communicate effectively and set clear expectations

 

***For your information:

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee 

Keywords; team management, performance management, insurance, budget forecasting, operations, manager, supervisor, warranty, complaint 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.