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Scheduling Assistant

Office
£25,000 - £28,000
Bristol
NW18301
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Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people.

They are looking to recruit two highly organised Scheduling Assistant's to join the scheduling team at their Bristol office.

You will be joining a busy team who are responsible for installing and maintaining a new generation of Smart Meters across the UK - clever technology that enables a range of businesses to manage their energy use.

Salary: £25,000 to £28,000

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Location: Bristol, Office/Hybrid, hybrid working available after training (2/3 days in office /home working)

Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!

Interested? Here’s more …

This role will primarily involve contacting the businesses portfolio of commercial customers to arrange Smart Meter appointments - including meter exchanges, meter maintenance and new connections. You will be part of a sub team that are responsible for efficiently arranging appointments for engineers within your region - considering travel time, engineer skill/authorisation levels and customer demand.

What will your working week involve?

  • Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
  • Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
  • Efficient scheduling of appointments into engineer’s diaries
  • Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
  • Working to set performance targets
  • Using initiative to resolve scheduling and associated issues that occur within the team
  • Ensuring scheduling is in line with service level commitments and requirements
  • Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
  • Being a part of the broader Scheduling team, working towards hitting and surpassing company KPIs

What you’ll bring:

  • Up to 2 years’ experience in associated field - desirable but not essential
  • Knowledge of Meter Operators (MOP) - desirable but not essential
  • Excellent Customer Care skills
  • Excellent communication skills
  • Good interpersonal skills
  • Good MS Office knowledge
  • Strong multitasking skills
  • Strong problem-solving skills

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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