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Office Administrator

Office
£24,960 - £24,960
Cambridgeshire
MD18290
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Are you looking for your next career move?

Have you got billing experience and enjoy interacting with customers?

If so, this role could be for you!!

We are currently recruiting for one of our clients, a successful and highly accredited Service and Installation business, based throughout the UK, who have been trading for almost 50 years and are leaders within their industry.  They are currently looking for Office Administrator to join their team in Duxford, with the role sitting within the Maintenance Team.

Salary: £24, 960

Location: Duxford

Hours: Monday to Friday 8.30am to 5.30pm

Benefits: 20 days holiday plus bank holidays, increasing to 22 days at 3 years’ service and to 25 at 5 years’ service.

Sick pay 3 days full pay increasing to 3 weeks full pay after 2 years’ service, NEST Pension, 2x Annual salary group life assurance with AIG, EAP – 24/7 GP access, second medical opinion, mental health support online health checks, nutritionist programme, fitness programme, and bereavement support, Cycle to work, Tech scheme, Retail discounts

The Role:

The Regional Branch Administrators support Field Services Managers, Projects Managers and the Branch Manager and are responsible for reviewing and actioning administration processes in the allocated regional area.

Main Duties and Responsibilities

  • Answers calls from customer and logs any work which needs to be scheduled as a result of a call out.
  • Support Field Service Manager (FSM) in updating Field Service Engineers (FSE) schedules due to last minute changes requirements (callouts, sick leave, etc). Book appointment with clients site according to schedule build by FSM.
  • Supports the Field Services Manager to co-ordinate return/remedial work by contacting customer to make appointment.
  • Convert all approved quotes (New Works, Small Works, Service) to Work Orders (WO)
  • Checks all Small Works have final acceptance signed and invoice.
  • Checks New Works progress milestones are met before and invoice.
  • Actions closed completed work orders (NW, SW, and Callouts) and raises invoice to send to customer or Finance Administrator as applicable.
  • Supports FSM in supplying product requests from customers by checking availability with stores team and raising a purchase order.
  • Contacts clients 30 days prior to a payment due, to confirm that the client does not have any claim.
  • Work with the Branch Manager and Finance Team to chase overdue payments.
  • Able to perform some additional tasks to cover Field Service Manager when not in the business.
  • Provides excellent customer service when responding to customers.
  • Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments.
  • Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.

Desired skills and experience

  • Organisational Skills
  • Communication Skills
  • Planning, attention to detail, time management, logical thinking, ability to prioritise and make decisions.
  • Good communicator, approachable, positive attitude.
  • Displays empathy, drive, resilience, and responsiveness.
  • Good IT skills. Attention to detail.
  • Basic knowledge of the principles of fire safety.

Desired Skills and Training resources

  • FIA courses
  • Service technicians’ communications course
  • FIA Fundamentals units 1 & 2 BS5839-1

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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