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Quality Assurance Coordinator

Do you have an eye for detail? Are you articulate, analytical and highly organised?

A superb opportunity has arisen as a Quality and Compliance Officer working for a leading and rapidly expanding Motor Insurance company; a company that can offer a fun and vibrant working environment (they have a pool table and posh coffee!) excellent benefits, team nights out and personal development.

Our client is looking for an individual to join their Quality Assurance team to support the company in delivering expert knowledge and a gold standard service to their clients. You will be working to continuously improve standards of regulatory compliance within an engaging, hands-on role amongst a team of dedicated professionals.

Having an extensive oversight of the processes across the company, the successful individual will be encouraged to identify ways in which to improve and simplify business processes, as well as having the opportunity to work with a range of professionals in the company: offering feedback in order to support the development of the workforce.

Working closely with the training department and call centre this role sits firmly in the middle as a Quality & Compliance expert.

Competitive Salary: £24,000 - £27,000 DOE

Location: Redhill

Hours: Monday-Friday, 8:30am to 5:00pm

Benefits: 23 days holiday plus bank holidays, pension, social night outs with the team, brand new offices with pool table, sofa areas and outdoor patio area, cycle to work scheme, life assurance, season ticket loan, enhance maternity/paternity pay, car leasing agreement, paid dental check-up care, referral scheme, trade discounts, merlin discounts.

As a Quality & Compliance Officer, you will be responsible for auditing and evaluating calls, ensuring a high level of service is provided to customers, monitoring performance and compliance, carrying out audits on products and employees, identifying trends and training needs and reporting to managers.

Experience within the field is not necessary, however you will have come from a customer service environment where detailed calls are monitored and reviewed. If you have customer service experience, an analytical mind and good numerical skills then APPLY NOW!

Keywords: Quality, Compliance, Call Centre, Training, Development, Audit, Analysis, Calls, Monitoring, Reporting, Performance

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