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Internal Account Manager

Office
£30,000 - £30,000
Hertfordshire
LH17665
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Due to exceptional growth and future plans, our Hemel Hempstead based client is looking to recruit 2x Internal Account Managers.

You will be entitled to a starting salary of circa £30,000 (DOE) benefits including; 21 days holiday – increasing with service and half days holiday on your birthday, group pension, health cash plan, life insurance, monthly gym membership contribution, free will writing service, free breakfast, study and training support and onsite parking.

The Internal Account Manager role is ideal for an individual wanting to progress a career in IT sales, allowing you to work with and develop key accounts, alongside an experienced team of Senior Account Managers and Business Development Managers. A detailed training and succession and develop plan will be provided to signpost your career path.

What does an awesome Internal Account Manager look like?

Within this successful business the Internal Account Managers have more than a few strings to their bow. Aside from being flawless multi-taskers, they are Account management experts. It’s about so much more than spreadsheets, phone calls and meetings….

This client believe that a good business is only as strong as its customer relationships - A good customer relationship is when the customer has a consistent customer experience every time they interact, leaving them with a long-lasting positive impression. In a good customer relationship, there is mutual regard, trust and understanding between the customers and business. That is why the best IAMs don’t just manage accounts and projects, they build a relationship that puts the customer at the core of everything they do.

Handling expectations is where the IAMs shine, they see issues coming before they arrive and keep the customer in the loop - reacting in a timely manner to customer queries and issues to build rapport and develop relationships.  From picking up the phone instead of emailing to networking with authenticity, these all-stars tighten the bond between the business and customer.

Interested?

An Internal Account Manager will be responsible for developing long-term relationships with existing customers, winning new business and taking on the ongoing management of the account. Developing, managing and growing a profitable pipeline of opportunities.

Reporting to the Sales Manager, potential candidates will be expected to achieve agreed sales targets and performance measures. With day to day management of defined account list, responding to customer queries in a timely manner, building rapport and developing strong customer relationships

  •                      Initiate prospecting and lead generation activities to cross sell/upsell academia portfolio. Building a pipeline of focus area opportunities within CRM
  •                      Meet and exceed key performance indicators
  •                      Provide feedback and MI for the Senior Account Manager
  •                      Answering of inbound phone calls and responding to email enquiry
  •                      Creation of accurate quotes in a timely manner
  •                      Customer interaction and sales quote follow ups (via email/phone)
  •                      Accurate record keeping of all customer contact information within CRM
  •                      Interacting with key vendors to complete deal registrations
  •                      Attend weekly meetings with line manager to discuss the potential daily and weekly activity
  •                      Prepare customer reports to support quarterly business reviews with Senior Account Manager

The ideal candidate will ideally have an understanding of the Education Market and a good knowledge of IT within the Education sector, however these are not essential qualities. You will however have experience as an Account Manager, be detail-orientated, highly motivated with the ability to work independently, taking initiative across the role. You will demonstrate the drive and ambition to be successful and possesses strong multi-tasking capabilities.

This is a fantastic opportunity (or 2) so do not delay – apply today!

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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