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Customer Care Supervisor

Office
£23,000 - £30,000
Midlands
NS6943
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Are you looking for a long-term progressive role within a successful industry leading business?

Do you want the chance to work in a multi award winning innovative company? If so please apply today.

Our client is looking for Customer Care Supervisor based in Ipswich and offering a competitive salary of £23,000 to £30,000 plus benefits, including 25 days holiday plus bank holidays, an additional day leave for your birthday.

The successful candidate will manage a service desk overseeing the effective management of all breakdowns ensuring they are responded to in a timely and effective manner.

You will be an ambassador of our company values, passion, pace and performance, resolving breakdown issues quickly and keeping customers informed at all times.

Key Tasks & Responsibilities:

  • Provide exceptional levels of customer service via phone and email to both internal and external customers
  • Investigate and resolve all customer queries and ensuring the non-conformance log is updated.
  • Liaise with relevant job managers/suppliers on escalations. Attend regular reviews with service suppliers
  • Ensure all breakdown calls are logged accurately and with the correct status.
  • Ensure all jobs logged meet our service level KPIs from conception to completion.
  • Motivate and coach the service team, encourage a fun high performance environment.
  • Improve efficiency and accuracy by innovation and automation.

Ideal Candidate

  • Previous management experience
  • Data lead approach
  • Proven ability on growing a team
  • High level of integrity and trust
  • Capable of developing strong working relationships internally and externally
  • Track record of delivering high levels of customer service to internal and external customers
  • Confident decision maker
  • Excellent negotiation & organisational skills
  • Excellent communication skills via all channels
  • Exceptional team player
  • Use of MS Excel and Office is essential
  • Confident and flexible attitude
  • Ability to work to the highest level under pressure.
  • Ability to manage own workload and multitask during busy periods.
  • Plant Equipment knowledge and experience will be advantageous
  • Good spoken and written English (minimum Grade C GCSE English Language is required)

Benefits:

  • An annual competitive salary dependent upon experience
  • Access to a wide range of benefits
  • Up to 25 days holiday excluding bank holidays
  • An additional days leave on your birthday
  • The experience of working with the A-Team

    Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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