Service Desk Engineer (1st-2nd Line)

Our client is a respected IT outsourcing and managed services provider, delivering innovative IT solutions to SMEs across the South-East. They are passionate about technology, teamwork, and personal development – an environment where you can truly grow your skills and advance your career.

Service Desk Engineer (1st–2nd Line) – Develop Your IT Career!

Location: Horsham (Must be a driver with your own transport)
Salary: £27,000 – £34,000 DOE
Hours: Monday – Friday, 09:00 – 17:30

As a Service Desk Engineer (1st–2nd Line), you will be the friendly, knowledgeable first point of contact for clients. You’ll solve technical issues, maintain systems remotely, and support project delivery alongside experienced senior engineers.

Key Responsibilities

• Act as the first line of support for all incoming client queries via phone and email.
• Log and track requests in AutoTask, ensuring clients are updated throughout the process.
• Provide remote support using RMM tools, managing alerts and performing basic troubleshooting.
• Assist in monitoring, managing, and maintaining backups and device configurations.
• Escalate complex issues to senior engineers when required, maintaining strong collaboration across the team.
• Support small installations, projects, and deployments under guidance.
• Keep workspace, documentation, and systems organised and secure.
• Identify opportunities to improve efficiency and client satisfaction.

What Our Client is Looking For

• Commercial IT support experience at 1st–2nd Line level (ideally within an MSP environment).
• Familiarity with Microsoft 365, Windows Server, and desktop support.
• Understanding of networking fundamentals (DNS, DHCP, firewalls, VPNs).
• Excellent customer service and communication skills under pressure.
• Strong organisational skills and a drive to learn new technologies.
• Full UK driving licence and own vehicle (essential).

Why Join?

• Friendly, collaborative team culture.
• Exposure to a wide range of technologies.
• Ongoing training and career development opportunities.
• Competitive salary and benefits.

Apply today and join a team that invests in your professional growth and success!

Please note: Applicants must be eligible to work in the UK indefinitely and without sponsorship.

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**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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