Our Latest Vacancies

Customer Relations Advisor

Office
£20,500 - £20,500
Surrey
MF/15355

Location: Redhill

Salary: £20,500 + benefits

Skills: Customer Services, Complaints, Escalation, Calls, Legislation, SLA’s, Research, Investigate

Hours: 9am – 5pm

 

About the Company

 

Do you have previous Customer Service experience?

Are you looking to develop your skill set and move your career forward?

 

Our client is a leading financial services organisation who prides themselves on their professional customer service.  Working within Consumer Finance this is a role managing complaints and escalations.

 

What will your working week be like?

 

  • Respond to Customer Service and Satisfactory Quality complaints by telephone and in writing.
  • Follow company policy adhering to service levels and current legislation at all times.
  • Liaise with other areas of the business, customers and dealers to ensure complaints are satisfactorily resolved.
  • Understand issues from the customer’s perspective, by asking pertinent questions to drive further understanding.
  • Using knowledge to investigate cases.
  • Keep abreast of current legislation by reading appropriate literature, using the internet where appropriate.
  • Identifies a resolution that is fair to the company and customer where possible.
  • Keeps customer informed by proactively calling to explain the resolution and timescales.
  • Writes and issues resolution letters, explaining escalation procedures (Omudsman) where applicable.
  • On occasions, there may be a requirement to take customer calls at particularly busy times in the call centre
  • Carry out ad hoc reasonable duties as requested by your manager 

 

Who will suit this role?

 

  • GCSE A-C Math and English (or equivalent)
  • Own initiative to resolve complaints
  • Ability to work under pressure and to tight deadlines
  • Excellent attention to detail
  • Strong written communication skills
  • Strong telephone and call handling skills
  • Good interpersonal skills
  • An in-depth knowledge of company complaint handling procedures, company policy and products, department procedures and current legislation

 

***For your information:

 

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

 

Keywords: Customer Services, Complaints, Escalation, Calls, Legislation, SLA’s, Research, Investigate

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

 

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