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Customer Service Specialist

Office
£19,000 - £19,000
Surrey
SM/15195
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Location:  Sutton

Salary: £19,000

Skills:  Customer Service, Order Processing, IT Literate, Strong organisation skills, data entry, high level of accuracy

Hours: Monday to Friday 8.30am to 4.30pm

Benefits: 25 days holiday, on-site parking, on-site canteen, outside break area, personal development and training

 

About the Company

 

Would you like to work for a company who has a strong history and ambitious growth plans?

 

Would you like to have the opportunity for career development and training?

 

This company are well-established and respected within their industry, providing a range of products to suit client requirements.  With onsite manufacturing, design and technical support they offer standard and bespoke products.

 

What will your working week be like?

 

You will be responsible for a range of duties and your workload will be varied.  This will include but not be limited to;

 

  • Providing clients with information relating to lead times, product pricing, delivery information
  • Processing customer orders onto in-house systems
  • Informing customers of delivery dates
  • Processing returns and replacements
  • Producing quotations; applying client discounts
  • Update and manage client CRMs

 

This is a fast paced role and you will need to be highly organised and able to respond to client needs quickly. 

 

Who will suit this role?

 

In order to be considered for this position you will already have experience in a customer focused role, a demonstrable track record of managing client queries and able to provide strong examples of client care;

 

  • Accurate and fast data processing
  • Strong communication skills
  • Able to remain organised when under pressure
  • Desire to provide high standards of client care

 

This is a technical role and training will be provided, however it will take time to learn so you must be willing to ask for help!

 

***For your information:

 

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

 

Keywords: Data processing, customer service, administration, order processing, quotations, technical sales

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

 

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.