Our Latest Vacancies

Customer Service Advisor

Office
£16,500 - £16,500
Surrey
MF/14950

Salary: £16,500

Location: Redhill

Skills: Call centre/customer service experience, excellent telephone manner, IT literate, GCSE Maths and English C or above, further education i.e. A Levels, communication skills, numeracy, contact agent

Hours: Shift work outlined below (35 hours per week)

 

Are you looking to work for a well-established financial services organisation?

Would you pass a DBS and Credit Check?

Are you looking to kick start your career?

 

If so we want to hear from YOU!

 

A leading financial services organisation who prides themselves on their professional customer service.  This client has many accolades including being recognised as the world's greenest bank, an award that acknowledges both its commitment to being a good corporate citizen and its sound environmental policies.

 

The Role

 

The purpose of this role is to provide the highest quality service to all customers within a call centre environment of approximately 40 Customer Service Advisors.

 

Main duties:

 

  • To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels.
  • To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology.
  • To liaise with customers, branches and other departments to ensure the provision of a quality service within given service levels.
  • To ensure all customer related data is accurately recorded and always factual.
  • To utilise the Queuing System to monitor or resolve all problems/requests relating to specific agreements.
  • To undertake all other tasks and responsibilities as requested by the Line Manager.
  • To show a positive attitude to all team members by being loyal and fully committed to team objectives

 

The Candidate

 

The successful candidate will have an excellent telephone manner, customer service experience and computer literacy skills. To succeed in this role, you will have the ability to work on your own initiative and as part of a team. Minimum requirements are:

 

  • Maths and English GCSE grade C (minimum)
  • Confident telephone manner
  • Good numeracy skills with strong attention to detail
  • Ability to work under pressure
  • Confidence in decision making
  • Ideally customer service/call centre experience

 

Shifts

 

Week 1 (27.5 hours)

8am – 2:00pm Monday to Friday with a half hour break

 

Week 2 (32.5 hours)

1:00pm – 6.45pm Monday to Friday with a 15-minute break

9am – 2pm Saturday with no break

 

Week 3 (40 hours)

8.30am – 5.30pm Monday to Friday with one-hour lunch break

 

Week 4 (40 hours)

9.30am – 6.30pm Monday to Friday with a one-hour lunch break

 

 

***For your information:

 

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

 

Keywords; Call centre/customer service experience, excellent telephone manner, IT literate, GCSE Maths and English C or above, further education i.e. A Levels, communication skills, numeracy, contact agent

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

 

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