Helpdesk Engineer
- Contract type Full Time
- Location Greater London
- Sector Information Technology (IT)
- Specialism Information Technology (IT)
- Pay £26,000 - £29,000 per year
Do you love all things IT?
Do you enjoy engaging with customers, solving problems and working with technology solutions?
If you’ve answered yes, you’ll fit right in with their friendly and experienced team!
Supporting a diverse range of organisations, including charities, education, manufacturing and more, there will be plenty of fun and challenges to ensure no two days will be the same!
What your day will look like…
Joining the support team at our South London based client, you’ll be responsible for both inbound and outbound technical support activities; supporting services and solutions supplied to customers. These are a combination of managed, hosted and business IT services, along with professional hardware and software solutions.
So, what will you be involved with on a day to day basis?
- Providing 1st line and some 2nd technical support on new and existing support cases – some onsite, or via telephone, remote control software and email when in the office
- Providing onsite and remote migration/solution installation/configuration assistance as required
- Making recommendations to customers
- Responding quickly to alerts from automated systems that monitor both customer and company hosted IT infrastructure
- Assisting junior 1st line engineers and handling escalated cases ensuring that the service desk meets its SLA requirements
- Knowledge sharing with colleagues and documenting procedures
- Improving the efficiency of internal processes to provide value to our customers
- You will be a great communicator and someone that translates effectively to those that are non-technical.
- Working with a sense of urgency and priding yourself on exceptional delivery you’ll get a real sense of satisfaction.
- Developing strong relationships with our customers as we continue to grow is important.
Technical skills…
- Windows Server
- Microsoft Exchange , Exchange Online (365)
- Active Directory, Group Policy, DNS, DHCP, VPN
- Windows
- Microsoft Office
- Mobile Devices iOS, Android
For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
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