Our Latest Vacancies

Call Response Agent

£19,000 - £19,500
Surrey
LH/16265

Working for an independent charity, based in Godstone, who specialise in around the clock support to the general public, you couldn’t find another position like this. Having been established for over 30 years and having grown in size and ambition, they work towards making communities safer and carry out educational campaigns through regional teams and home counties.

 

Every minute of every hour of every day will be different, you will be communicating with the general public who will provide information anonymously regarding crime, you could be communicating with others whom are scared/vulnerable or afraid of consequences, therefore this role requires continued empathy and support throughout.

 

Salary: £19,000 - £19,500

 

Hours: four days on, followed by four days off - Shifts across a 24/7 hour operation (Monday to Sunday)

 

Benefits: Online benefit scheme, 24hr advice line, cycle to work scheme, pension, a free lunch (only during shifts that begin in the morning).

 

What will your working week be like?

 

The purpose of the Call Response Agent is to ensure that information is passed from the public to the relevant agency accurately and securely, without any reference to the caller’s identity.

 

  • Record information from members of the public via the telephone or other relevant medium.
  • Question the source where possible to ensure best information is received.
  • Input the qualified information onto the database before forwarding to the appropriate Intelligence unit or external agency ensuring information complies with data protection and disclosure requirements.
  • In the event of the Contact Centre receiving information regarded as time critical or a threat to life, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response

 

Who will suit this role?

 

Due to the nature of the role and hours, the successful candidate will hold previous experience of working within a call centre environment, sometimes dealing with emotionally challenging queries and concerns. The role also requires the successful candidate to at least understand or have worked to an unsociable shift pattern.

 

You need to be a people’s person, with the ability to accurately communicate specific information to ensure it reaches to right outcome.

 

This is such a fascinating role, that offers you the ability to help others – all in a good day’s work.

 

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

 

Keywords: customer service, call agent, customer relationships, service users, admin, customer support, contact centre

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

 

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