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Customer Service Advisor
We are excited to be supporting THE employer of all employers who are currently recruiting, due to internal promotions, for Customer Service Advisors based in Redhill
Who is this employer, I hear you say… they are in fact one of the largest financial groups in the world! They are a company that provide a first-class Customer Service and with excellent training on bespoke systems you will be shown all the trade secrets and become part of a hugely successful team.
Being a leading financial services organisation, our client is looking for people who are passionate about providing an outstanding service for their customers.
Whether you have had any experience within customer service or you have recently successfully completed your education and you possess excellent communication and interpersonal skills, our client would like to hear from you!
Why apply for this role?
For their customers, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too. This role is so rewarding as you are able to assist a customer with a simple query or be required to handle a more complex situation, whilst protecting their information through GDPR and data protection guidelines. This is a varied and interactive role where no two days are the same. You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.
Who will suit this role?
Suitable candidates will have strong interpersonal skills and an excellent telephone manner with the ability to communicate with many different customers and handle lots of different types of conversations, from answering a simple question to handling a complex problem. You’ll stay enthusiastic, calm and polite.
You don’t need any direct experience in Financial Services – you might have helped customers in another sector, like retail or you are a recent school leaver or a recent graduate with good GCSEs (Grade C or above in Maths and English)
- You will be compassionate, sociable and compliance aware.
- Excellent written and verbal communication skills
- Work well within a dynamic team environment
- A team player, whilst also being able to work autonomously
- Ability to work well under pressure and to tight deadlines
- GCSE or equivalent in Maths and English at grades A-C / Grade 4 and above
- Previous call centre or call handling experience would be an advantage
As well as working for a sought after employer, where you have the opportunity for enhancing future career opportunities, this client also offers a competitive salary of£23,300 - £25,500as well as benefits to include: Annual Personal Performance Bonus Scheme, 25 days holiday per annum, plus bank holidays, Pension contribution - Minimum 3% with an employer matched contribution, Corporate rates for private medical insurance and other insurance products, Employee assistant programme, Enhanced family friendly policies, Sharesave scheme, Discounts on high street brands and Local retail discounts.
These roles offer a slight shift pattern, as follows:
Week 1 – 8am to 3pm (1 hour unpaid break) + Sat 9am to 2pm
Week 2 – 9am – 5pm or 8:30am - 4:30pm (1-hour unpaid break)
Week 3 - 10am to 6pm (1-hour unpaid break)
Week 4 – 9am to 5pm (1-hour unpaid break)
Week 5 – 9am - 5pm (1-hour unpaid break)
Full training will be given to the right candidates to set them on an exciting path within their business! Why delay, this is a role not to be missed, working for an exceptional employer – apply today!
***For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***
Keywords: Call centre, Customer service, calls, inbound, outbound, contact agent, call handling, admin, legislation, financial services, insurance
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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