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Client Services Advisor - Hybrid

Office
£25,000 - £30,000
Surrey
NW17905
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Our client is a market leading IT software and business services provider, who specialise in the utilities and pharmaceutical sectors with many blue-chip clients across a diverse portfolio. They pride themselves on the personal service they offer to their customers; this customer-focused approach has enabled them to attract and retain business from a wide range of prestigious organisations across the UK and abroad. Due to continued success, they are currently looking to recruit a Client Services Advisor to join the team at their Redhill office.

Salary: £25,000 - £30,000 depending on experience

Location: Redhill, hybrid option available - minimum 2 days in the office

Hours: 37.5 hours per week, Monday to Friday

Benefits include:

  • 25-27 days holiday, plus public holidays
  • Comprehensive private healthcare
  • Employee Assistance Programme
  • A generous monthly team social budget
  • Fruit, snacks, and drinks when working in our offices
  • Electric Vehicle Scheme / Ride to Work Scheme
  • Free on-site car parking

Interested? Read on for more information:

Working within the Energy Operations Team, you will be providing a comprehensive Business Process service, including managing the communications interface with energy suppliers and metering organisations; executing the billings on behalf of their customers; management of data within their respective portfolios; reporting; change management; as well as managing a range of processes to ensure SLA’s are met.

Daily responsibilities include:

  • Ensure day to day activities are carried out on time, in the correct manner, and to stringent service levels.
  • Timely and professional resolution of issues and direct liaison with customers, as and when required, to ensure department and customer needs are met.
  • Receive and process information whilst communicating effectively across teams and with clients.
  • Monthly service performance reporting, including the production of regulatory reports, analysis of key monthly metrics and providing meaningful insight.
  • Undertake operational acceptance testing of new or revised functionality of supporting IT systems.
  • Proactively monitor and maintain industry data to ensure it is accurate, complete and up to date so that month end billing can be executed.
  • Pre-invoice validation, management of tariff mismatches and ability to identify missing consumption data.
  • Monthly billing of electricity/gas suppliers in respect of Non-Half Hourly and Half Hourly customers.
  • Timely resolution of billing issues and direct liaison with customers
  • Reconciliation of invoices where subsequent data is received post billing and determine appropriate actions.

Do you have the relevant skills & experience for this role?

  • A minimum of 3 years’ experience in an analytical or process driven role, preferably within the utilities sector (gas or electricity), or demonstrable experience in dealing directly with and resolving enquiries and issues on behalf of multiple customers.
  • Excellent communicator who can liaise with customers in a professional and courteous manner.
  • Demonstrable ability to take ownership of problems, working with the customer to achieve positive outcomes.
  • Well organised with a methodical approach to work and excellent time management skills.
  • Excellent analytical skills with the ability to quantify and manipulate data and identify anomalies.
  • Flexible approach and willingness to adapt to new tasks and duties.
  • Ability to assimilate information quickly and accurately.
  • Demonstrates passion and enthusiasm and a good team player willing to support others.
  • Good working knowledge of Microsoft Office Word and Excel.

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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