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Customer Service x 4 - Travel Claims, Hybrid
Due to continued business growth, our client is looking to expand their Travel Claims Team, to support business customers with their travel insurance queries as a Travel Claims Handler. You will be a professional and confident individual who can respond pro-actively to answer daily queries relating to customer policies. This role is working on a semi-shift rota from Monday to Friday, 35 hours per week. Based at their Head Office in central Croydon, with an option to work on a hybrid basis.
Salary: Offering a basic salary of £24,091.40 plus performance bonus of £1500 (per annum) along with benefits for all employees including private medical cover, Life assurance, Pension, discounted travel insurance and Eye Care vouchers.
Working Hours: 35 hours per week, semi-shift basis from 8am to 6pm Monday to Friday.
Start Date: 6th February 2023
Positions available: x 4
What will your working week be like?
You will respond to and assess Travel claims pro-actively and in line with the principles of treating customers fairly. You will communicate professionally with customers and third parties; actively contributing to continual improvement of department. Effectively manage and communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.
- Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
- Manage & respond to department email enquiries
- Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
- Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
- Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
- Identify and initiate potential recoveries from 3rd parties
- Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
- Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager
Are you suitable for this role?
You will ideally hold similar experience within a general insurance claims environment, although full training will be given; handling customer calls and responding to first notification of claims. You will have an excellent telephone manner and the ability to communicate effectively and empathise well when handling vulnerable situations.
- Experience working in a customer focussed environment, contact centre experience would be ideal
- Experience of handling customer queries and providing accurate responses
- Knowledge of the travel industry or travel insurance would be advantageous
This really is a fantastic opportunity to work for a Global business, working in a busy and fast paced, team environment, where you will be offered extensive training, fantastic benefits and long-term career progression.
For your information
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
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