Our Latest Vacancies

Customer Service Advisor x 7

Office
£22,000 - £22,000
Surrey
NW17795

Our client, a trusted specialist who provide to domestic households, housing associations and small businesses in the South East, are currently looking to recruit at least 7 x Customer Service Advisors to join their growing team in Redhill.

You may already possess strong commercial customer service experience, or you may have gained face to face retail experience and are looking for your first job – if you have the enthusiasm to learn and the drive to offer a fantastic service to the customer – then our client will offer you the tools, training and support to succeed in this role!

Interested? Here’s more …

Offering a competitive basic salary of £22,000 as well as fantastic benefits, including 23 days holiday, increasing with service, 10% employer contribution towards pension, wellbeing programme, on-site parking, bonus scheme and so much more. This is a great opportunity to join a friendly and supportive team committed to delivering a fantastic, high-quality service to their customers.

Hours: 37.5 hours on a semi shift basis, Monday to Friday, 08:00 – 16:30 / 09:30 – 18:00.  There is the option for the role to go hybrid working after probation, which would be 3 days in the office and 2 days working from home.

Start: 9th January 2023 – please only apply if you are able to commit to this start date and can commence 6 week training.

All successful candidates will be subject to a DBS check

As a Customer Service Advisor, you will be responsible for maintaining a customer centric service offering by providing a first-class service to their customer; resolving all possible enquiries first time whether that be via incoming calls, webchat or by email.

  • In this varied role, you will handle a wide range of telephone queries covering customer enquiries relating to all aspects of the service provided, whether that be a change of address/home move, setting up new accounts to billing queries.
  • You will provide advice and support to all customers, helping them manage their account effortlessly.
  • Engaging with a range of customers and scenarios on a daily basis with a key focus on customer satisfaction, and complaint prevention and resolution

Why should you apply?

Our client recruit based on potential, values and fit, as well as just experience and qualifications; therefore, are seeking a Customer Service Advisor who will offer a mature, empathetic service to all given situations, recognising opportunities to go ‘above and beyond’ for both customers and colleagues.

  • A strong telephone manner
  • Proven contact centre/customer service experience
  • The ability to remain calm under pressure
  • Good organisation and multitasking skills
  • Excellent computer skills
  • A confident and mature outlook, together with an awareness of the need for tact and patience
  • Ability to communicate clearly and effectively by telephone and e-mail
  • A background in insurance would be desirable.

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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