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Customer Service Advisor

Office
£16,000 - £18,000
Surrey
LH/15527
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Location: Croydon

Salary: £16,000 to £18,000 plus excellent benefits and bonus

Skills: Customer service, calls, queries, inbound, outbound, assistance, insurance, adjustments, quotations, administration

Hours: 9:00 to 17:30 Monday to  Thursday, 17:00 finish on Friday

Benefits: 26 days holiday per year, further flex benefits after joining which may include:. Pension, health screening, private medical cover, purchase/sale of holiday days (up to a max of 30) various discounts, free sight testing.

About the Company

 

Do you want to work for a well-established, professionally growing company who offer all staff the opportunity to grow professionally within the field of insurance?  Our client is a success story within the Insurance industry and can provide you with a stable and exciting place to work. This is an exciting time to join them in their brand new offices in Croydon.

 

What will your working week be like?

 

The purpose of this role will be to assist and carry out insurance administration as required. To provide day to day administration and servicing of Clients insurance requirements in a timely, technically accurate and cost effective manner, in accordance with procedure and performance standards.

 

  • To provide broking and administrative services to clients, confining advice and information to those areas in which the jobholder is deemed competent, otherwise seeking advice as appropriate.
  • To understand clients situation, opportunities and problems and design of appropriate solutions.
  • Ensure where possible, premiums are settled in accordance with company credit control procedures.
  • To assist in ensuring that all post and diary activity is completed daily in accordance with the local procedures and performance standards.
  • To assist team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
  • To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FSA.
  • Develop and maintain positive ongoing relationships with Insurers and Underwriters in a professional manner
  • To ensure that any customer complaints are identified and handled strictly within the company’s complaints procedure
  • To deal with new business, renewals and mid-term adjustments within authority.
  • To process survey requests, policy documents and accounting debits/credits

 

Who will suit this role?

 

The successful candidate must have confident and effective telephone skills as well as good interpersonal and communication skills as you will be dealing with both external customers and internal calls/queries. You will have sales, negotiation and a persuasive telephone manner with a natural ability to convert business. You will hold evidence of working within a customer service environment, and insurance knowledge would be beneficial.

You must have:

 

  • Excellent organisational skills
  • Sales ability
  • Confident computer usage
  • Knowledge of Microsoft Word and Excel at intermediate level is required
  • You must be enthusiastic, pro-active and self-motivated with a willingness to learn
  • Strong customer service skills
  • Minimum of 5 GCSEs grades A – C ( including Maths and English) or equivalent are essential

 

***For your information:

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

 

Keywords: customer, service, calls, queries, inbound, outbound, assistance, insurance, adjustments 

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

 

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