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IT and Telecoms Administrator

Office
£17,000 - £25,000
Sussex
LH/15132
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Location: New Haven

Salary:            £17,000 - £25,000

Skills:  customer service, admin, IT, telecoms, telephone systems, billing, broadband, Fibre, VolP, mobile services, organised, fault logging, procurement

Hours: 8am-6pm

Benefits: Westfield Health cashback, Annual worldwide Travel insurance, Long Term sickness insurance, Quarterly bonus scheme, Personal accident cover, 4+ team social events per year, Local Gym Discount

 

The Company:

 

A fantastic opportunity has arisen for a Telecoms & IT Administrator with excellent organisational and interpersonal skills to join this business, a leading provider of IT & VoiP Telephony services based in Newhaven. They as a company have strong, ethical values and standards and a healthy team working ethos where the views and input of all employees is valued. They are highly customer focused, proactive in everything they do and always put the client first. They have a family culture, work hard, but also have fun whilst doing so.

 

What will your working week be like?

 

Your role as Telecoms & IT Administrator will be focused on a mixture of provisioning, Third Party Fault logging, procurement and general administration work for the service department.

 

  • Agreement Management - creating and updating customer contracts in the company CRM
  • Supplier Management- maintain relationships, ordering and getting best prices
  • Procurement Management - ordering of IT / Telecom equipment and supplies
  • Inventory Management - control of all stock and customer ordered kit
  • Monthly Service Reporting - ensuring customers are setup to receive reports
  • Vehicle checks - ensuring service vehicles are roadworthy
  • Recycling Management - packaging and old equipment
  • Provision orders: Landlines, Broadband, Fibre, VOIP and Mobiles with accuracy and attention to detail
  • Responsible for the day to day running of the billing platform; importing and checking Call Data Records (CDRs), usage reporting, correcting and analysing rejections to include WLR, Ethernet/Data circuits, Mobile calls & services, ADSL/FTTC, SIP
  • Raising 3rd party faults and managing communication
  • Sending out and receiving mail and packages

 

Who will suit this role?

 

  • Telecom and Customer Service Background - Mandatory Requirement
  • Working knowledge of Gamma Horizon
  • Experience using Union Street Billing platform (aBILLity) or similar
  • Previous experience billing wholesale mobiles through aBILLIity or similar
  • Good understating of Landlines, Broadband, Fibre, VoIP and Mobile services
  • A solid understanding of MS Excel data manipulation and reporting.
  • Excellent communication skills
  • Proactive and positive with a willingness to go the extra mile
  • Effective time management and organisational skills
  • Competent working alone or as part of a team
  • Logical approach to problem solving
  • Ability to work under pressure and within time constraints
  • Punctual and good attendance
  • Be considered intelligent and a quick learner
  • Computer literate and competent within a technical environment
  • Specific experience of working with our products / partners would be an advantage (BT Openreach, Gamma, KCOM, Exertis, Techdata, TMS)

 

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

 

Keywords: customer service, admin, IT, telecoms, telephone systems, billing, broadband, Fibre, VolP, mobile services, organised, fault logging, procurement

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

 

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