Our Latest Vacancies

Warranty Claims Engineer

Office
£22,000 - £22,000
Surrey
NW/15083
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Salary: £22,000+ excellent benefits

Location: Croydon

Skills: The ideal candidate would hold a City and Guilds Motor Technician qualifications, or equivalent. Warranty claims, warranty admin, insurance admin, customer service

Hours: 37.5 hours per week, Monday to Friday

 

Would you like to work for an employer who offers a great salary and benefit packages?

Would you like to work for a corporate organisation who offers great rewards and progression?

Would you like to work for an employer who was awarded Best Companies to Work for Accreditations for 9 out of the past 11 years?

Do you want to work for a company that invests in the training and development of employees and reward them for a job well done?

 

We are currently looking to recruit for this leading Assistance and Personal Services provider based in the Croydon area, who can offer you all of the above and much, much more.

 

What will your working week be like?

 

The purpose of this role is to provide a professional, efficient and proactive warranty claims service, reflecting the brand values of our client. You will be handling all incoming calls in a polite, efficient and proactive manner, in line with the department service levels and company standards.

 

Main responsibilities include:

 

  • Ensure that the warranty is valid and that the claim requested is covered by the warranty and all claimed costs are within the agreed limits of the warranty scheme and meet with manufacturer recommendations.
  • Register all conversations and details of the claim onto the database.
  • Where a claim is deemed to be invalid and or is subject to partial denial of elements, advising the retailer/customer in a fair and reasonable manner.
  • Ensure that the retailers are adhering to warranty claim procedures and authority limits.
  • Electronic filing of warranty claims and supporting documentation, ensuring claims processed for payment are audit safe.
  • Collective responsibility to ensure claim payments are made within department time scales.

 

Who will this role suit?

 

The ideal candidate would hold a City and Guilds Motor Technician qualifications, or equivalent. You will also have experience of working within a corporate office environment.

 

Other skills and attributes:

 

  • Thorough knowledge of motor vehicle warranty and sound technical knowledge
  • Good commercial focus
  • Strong interpersonal skills and ability to communicate confidently with dealers, clients, customers and suppliers
  • Flexible/adaptable to changing circumstances
  • Ability  to manage varying workloads whilst working under pressure and adhering to strict deadline
  • Committed to the ethos of service excellence.
  • Ability to build and maintain relationships at all levels or the organisation
  • PC Literate with practical working knowledge of MS packages
  • Excellent telephone manner and written communication
  • Organised with strong administration skills
  • Previous experience of working within a warranty department.

 

***For your information:

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

 

Keywords; Customer service, warranty, claims, insurance, motor vehicle, city and guilds, administration, commercial experience, assistance, attention to detail

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.