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Customer Claims

Due to continued business growth, our client is looking to expand their Travel Claims Team, to support business customers with their travel insurance queries as a Customer Claims Specialist. You will be a professional and confident individual who can respond pro-actively to answer daily queries relating to customer policies. This role is working on a semi-shift rota from Monday to Friday, 35 hours per week. Based at their Head Office in central Croydon, with an option to work on a hybrid basis.

Do you have at least 12 months experience within a claims handling position, within a contact centre environment?

Would you like to work for a leading global insurance provider?

If so, then we have brand new role available – please read on for further details …..

Salary: Offering a basic salary of £22,515 plus performance bonus of £1500 (per annum) along with benefits for all employees including private medical cover, Life assurance, Pension, discounted travel insurance and Eye Care vouchers.

Working Hours: 35 hours per week, semi-shift basis from 8am to 6pm Monday to Friday.

Start Date: 19^th September 2022

What will your working week be like?

You will respond to and assess Travel claims pro-actively and in line with the principles of treating customers fairly.  You will communicate professionally with customers and third parties; actively contributing to continual improvement of department.  Effectively manage and communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

• Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
• Manage & respond to department email enquiries
• Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
• Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
• Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
• Identify and initiate potential recoveries from 3^rd parties

Are you suitable for this role?

You will ideally hold similar experience within general insurance claims environment, although full training will be given; handling customer calls and responding to first notification of claims. You will have an excellent telephone manner and the ability to communicate effectively and empathise well when handling vulnerable situations.

This really is a fantastic opportunity to work for a Global business, working in a busy and fast paced, team environment, where you will be offered extensive training, fantastic benefits and long-term career progression.

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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