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Customer Service Contact Centre - Remote

Office
£19,500 - £21,500
Remote
LH17471
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We have an exciting opportunity for someone who is looking to kick start their career within a commercial environment. Our client is one of the largest financial groups in the world; They are a company that provide a first-class Customer Service and with excellent training on bespoke systems you will be shown all the trade secrets and become part of a hugely successful team, and due to business demand they are now looking for an Administrator to join their continuous improvement department, based in Redhill (Hybrid working).

This role provides administrative support to the Service Improvement team by ensuring procedures and templates meet an agreed standard, are approved by the Head of Department and are uploaded promptly. You will also be responsible for providing regular and ad-hoc reporting to the management team upon request.

You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.

What Is our client looking for?

This role will suit someone looking to kick start their career, or maybe with 1 years plus experience looking for a new challenge.

  • Ability to manage and adapt in an extremely busy, pressurised and frequently changing environment
  • High level of accuracy and attention to detail required to manage priorities at pace
  • Ability to work under own initiative
  • Develop reports in a simple, friendly and direct manner
  • Building effective strong working relationships with a wide range of stakeholders with ability to manage expectations and mediate between stakeholders sometimes with competing priorities
  • Energy, enthusiasm and a commitment to quality and on-time delivery
  • Excellent organisational skills, in order to plan and manage multiple workstreams
  • Ability to communicate and handle difficult conversations at all levels
  • Good interpersonal skills and ability to manage work processes
  • Excellent verbal, written, and personal communication skills
  • Experience in more than one operational area at Santander Consumer Finance
  • A good understanding of the car finance sector would be beneficial
  • Good understanding of all Santander Consumer Finance Systems and processes
  • Good understanding of the FCA requirements to drive good customer outcomes forward

What is on offer…

Salary: £20,000 – £22,000

Benefits: Annual bonus, 25 days holiday per annum, plus bank holidays, Pension contribution. Minimum 3% with an employer matched contribution, corporate rates for private medical insurance and other insurance products, Employee assistant programme, Enhanced family friendly policies, Sharesave scheme, Childcare vouchers, Discounts on high street brands, Local retail discounts. 

Hours: Hours of work are 35 hours per week Monday to Friday

Our client is adopting a hybrid way of working; The team will be going into the office approximately 2 to 3 days a week with the remainder working days remotely at home. However, for the first 6 months of your employment, you will be office based to support your training and development in your role.

***For your information:

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. 

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