Our Latest Vacancies

Customer Experience Coordinator x 3

Office
£21,421 - £21,421
Greater London
NW17387

We are looking to recruit a Customer Experience Coordinator within Travel Insurance to work for a global business at their Head Office in Croydon.

Within this role you will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

Working within the Travel Support team, you will be report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.

Interested, here’s more ….

This really is a fantastic opportunity to work for a Global business, working in a busy and fast paced, team environment. As an established corporation and true global player, this client offers a starting salary of £21,421.32 plus £1500 performance bonus as well as an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones within an environment that values collaboration. The business hours operate between the hours of 9:00am to 5:00pm Monday – Friday.

Expectations of experience required for this role include:

  •          Experience working in a customer focussed environment, contact centre experience would be ideal
  •          Experience of handling customer queries and providing accurate responses
  •          Knowledge of the travel industry or travel insurance would be advantageous

Our client is looking for assertive individuals who can work effectively on their own initiative as well as within an extremely busy team.  Experience of working within a customer focused, office environment is preferred, however, full training is given. Don’t miss out - get in touch today!

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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