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Project Support Coordinator

Office
£22,000 - £24,000
Surrey
NW17546
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My client is a well-established and innovative Data Analysis organisation who helps organisations manage their energy better and are well-respected within their division. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people – this role will be based at their Horley office.

They are looking for a Project Support Coordinator to provide an excellent standard of customer support in the installation and maintenance of Utilities and ensure all relevant key performance indicators are followed. You will be working within a team of 22 members in the Project Delivery and Support team liaising with customers, suppliers and third party contractors to ensure the smooth operation and management of project deliveries - installations, swaps, appointments and de-appointments - for energy supplies.

Salary: £22,000 to £24,000 depending on experience

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Location: Horley Office

Benefits Include: Pension scheme, professional qualifications sponsorship, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes – health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!

What will your working week be like?

  • Provide consistently helpful, efficient and courteous customer support via telephone and email as required
  • Fully manage allocated Utility installation or maintenance logs using the CRM database, actioning, reviewing and responding to all areas of individual responsibility in line with Project Delivery and Support procedures
  • Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload
  • Adhere to all Project Delivery and Support Service Level Agreements, processing and responding to customer emails and orders within 3 days
  • Collate, investigate and progress all customer orders and queries through to completion. Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge and suggesting continual improvements within the team
  • Resolve customer queries and complaints following procedures, making succinct, accurate notes of all completed actions on CRM
  • Maintain accurate notes of conference calls and in-house meetings
  • Proactively liaise with and quickly build rapport with customers and suppliers
  • Proactive use of telephone and follow up with emails to maintain clear audit trail at all times
  • Proactively liaise with and quickly build rapport with customers and suppliers

Required Competencies/Skills:

  • Consistently professional, confident and calm even in challenging situations.
  • Demonstrate a customer focused approach; and an expectation of others to do likewise.
  • Supportive and helpful team player with a flexible and positive attitude.
  • Proactively share knowledge, skills and experience with others to increase team performance.
  • Strive to meet objectives and improve performance.
  • Highly organised with good attention to detail
  • Prioritise work well
  • Work effectively and responsibly without close supervision.
  • Articulate, professional and clear verbal communication skills.
  • Present information clearly and in an engaging way.
  • Good interpersonal and rapport-building abilities.
  • Precise and appropriate written communication skills.
  • Good telephone manner
  • Good listener; can understand the needs of customers and colleagues
  • Keep up to date with advances in business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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