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Customer Service Advisor

Are you looking for the next step in your Customer Service career?

A respected, growing and established niche commercial insurance company, based in Sutton, who pride themselves on their staff and the service provided to customers are looking to recruit a Customer Service Advisor to join their very busy team.

Offering a competitive salary of £18,000 - £22,000 DOE plus excellent benefits including 28 days holiday plus your birthday off, stakeholder pension scheme, flexitime system (up to 10 ‘flex’ days per year), Perkbox and Perkbox medical, 7 hour working day, regular performance reviews and lots more!

Sutton, SM1

Hours: Semi-shift between 8am to 6pm, working a 2 week rotating shift pattern to include: 8am-4pm and 10am-6pm with an hour allowed for lunch. 

What will your working week be like? 

Being responsible for ensuring customers have the best experience possible. Proactively answer incoming calls, emails and web chat and service existing customer needs. Provide support and comprehensive service and product information to customers.

This is a fast-paced, varied role where you will be tasked with, but not limited to:

• Performing mid-term adjustments, servicing customer policies, renewal and cancellations
• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
• Recording and maintaining accurate policyholder information
• Maintaining a thorough working knowledge and policy terms and conditions
• Maximise renewal retention
• Ensure customer complaints are resolved in a way that treats the customer fairly at all times, in-line with business processes and authority limits 

Who will suit this role?

Our client is looking for a Customer Service Advisor to join their busy customer services team.  The successful applicant will need to have a minimum of 1 years’ telephone based customer service experience.  This role would be ideal for somebody looking to take the next step in their customer service career.  Full training will be provided but it is expected that the individual will have excellent customer services skills, a confident telephone manner and excellent organisation skills.

• Excellent phone manner and customer service skills

• Demonstrable commitment to a previous employer
• Strong customer service skills
• Strong IT skills
• Somebody looking to further a career within insurance
• Strong attention to detail and a high level of accuracy
• Stable work history – committed to building a long-term career

This role may well suit an individual who has worked within hair & beauty or construction trades who now have the desire to move the customer service skill set into an office environment.

If you are keen to secure a role that will offer stability, career development and plenty of training opportunities then this could be the job for you! APPLY NOW!

***For your information:

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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