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Customer Assistance Coordinator - Medical Team

Office
£21,000 - £23,500
Remote
NW17463
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Do you have gained Customer Service experience working within an office / call centre or from home for a minimum of 18 months?

Are you looking for a fully remote opportunity?

Would you like to work for a leading employer and global organisation that offers extensive opportunities for progression?

Are you able to commit to working on a semi-shift basis to include evenings and weekends?

Interested? Here’s more:

Salary: £23,481.32 basic plus performance bonus (£1500) and excellent benefits

Hours: 35 hour week, shift basis within a 24/7 call centre, between 7am and 10pm, Monday to Sunday

Start: 6th June 2022

Our client is one of the UK’s leading Medical Assistance providers and due to business growth, they are looking to recruit 4 x Customer Assistance Coordinators within the Medical Assistance Team to join the team on a remote basis.

They are looking for candidates with exceptional customer service skills, who are engaging, empathetic and able to deal with sensitive and difficult situations – you will have good listening skills and the ability to multi-task large caseloads, ensuring that customer needs are met and all documentation and records are kept up to date.

What will your working week be like?

  • Handling incoming customer assistance calls daily in a helpful, friendly, polite and professional way. You could be liaising with clinics, GPs, customers or their relatives.
  • To provide proactive solutions to our customers in line with our clients expectations.
  • To manage each task to ensure that customers receive the most appropriate service in a timely and cost effective manner.
  • Handle all regulated complaints within the FCA complaint guidelines
  • Escalate high profile cases or contentious issues to the right Manager as soon as possible.

Do you have the required skills to be considered?

  • Good standard of general education.
  • English Language GCSE pass or equivalent
  • Genuine desire to provide a high level of customer service
  • The ability to effectively manage multiple cases
  • Excellent telephone communication
  • PC literate
  • Good worldwide geographical knowledge
  • Proven experience of providing a quality customer service within a pressurised environment
  • You should be a great communicator and be able to get on with people
  • You need to be flexible, proactive and think on your feet

As this role is fully remote, it’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working. Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please!

You will need to have a minimum Wi-Fi Internet speed of 20mbps and a telephone landline installed and available for use.

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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