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Customer Service Administrator

Office
£20,000 - £20,000
West Sussex
NW17267
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We are pleased to be working with a local business who provide around the clock support to patients and Healthcare professionals. Due to recent contracts gained, this really is a fantastic opportunity to work within a brand new and growing team who are responsible for the successful delivery and final data diagnosis of patient equipment as a Customer Service Administrator.

The work carried out by the successful candidate takes a special kind of person who will thrive in a challenging environment and who is fulfilled by the knowledge that their role will make a difference to those whose lives they touch on a daily basis, so if you are looking for a role that is not just rewarding but one that will make a difference to patients and their loved ones, please read on…

Offering a competitive salary of £20,000 this organisation also offers free onsite parking at their Crawley Head Office, full training, 33 days paid holiday, access to 1000's of discounts and enhanced Maternity and Paternity package.

Interested? Here’s more …

Job Title: Customer Service Administrator – Sleep Services Department

Hours: 37.5-hour week. Monday to Friday 08:00 – 16:00, 09:00 – 17:00, 10:00 – 18:00 on a rotational basis

Location: Lowfield Heath, Crawley

Your daily tasks will include handling all the administration of patient orders, telephone support for patients, relatives and healthcare professionals. The opportunity to quickly develop your skills and become experienced in this specialist field is available, if you have ambitions to progress, which will lead to an increased annual salary once all requirements and competencies are met.

  • To deal with enquiries from patients in an empathetic and effective manner
  • To contact patients and provide first line support to all patients requiring assistance, escalating to relevant colleagues when required.
  • Provide first line support to all patients requiring assistance E-Mail, telephone, letter and SMS
  • Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently
  • Maintain thorough and accurate records
  • Working with the other teams within the business to ensure a smooth process for all orders, these team include clinics, warehousing, finance and operations.

Required skills and competencies:

  • A Standard DBS clearance as part of onboarding process
  • Effective telephone and clear communication skills
  • Empathetic and a problem solver
  • Team player
  • Trustworthy, reliable & ethical
  • Good organisational skills
  • Excellent computer skills and accuracy

***For your information:

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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