Our Latest Vacancies

Dealer Contact Centre Advisor x 2

Office
£19,500 - £19,500
Surrey
LH17245
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We are excited to be supporting THE employer of all employers who are currently recruiting, due to internal promotions, for a Client Services Executive based in Redhill.

Who is this employer, I hear you say… they are in fact one of the largest financial groups in the world!  They are a company that provide a first-class Customer Service and with excellent training on bespoke systems you will be shown all the trade secrets and become part of a hugely successful team.

Being a leading financial services organisation, our client is looking for people who are passionate about providing an outstanding service for their customers.

Why apply for this role?

For their dealers, you will be a welcoming voice that is able to assist with their queries and requests as well as being an attentive listener and problem solver too whilst protecting the customers information through GDPR and Data protection guidelines. This is a varied role where no two days are the same.

You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.

Who will suit this role?

Suitable candidates will have strong interpersonal skills and an excellent telephone manner with the ability to communicate with many different customers and handle lots of different types of conversations, from answering a simple question to handling a complex problem. You will stay enthusiastic, calm and polite.

You don’t need any direct experience in Financial Services – however you will have helped customers in another sector within a commercial environment where you have been required to assist customers over the telephone.

  • A team player, whilst also being able to work autonomously
  • Strong interpersonal skills and an excellent telephone manner
  • Ability to work well under pressure and to tight deadlines
  • Highly organised and possess strong planning skills
  • Positive and enthusiastic approach
  • Receptive to change
  • GCSE or equivalent in Maths and English at grades A-C
  • Previous call handling experience is desirable
  • Adequate computer literacy and numeracy skills
  • Good verbal and written communication skills

As well as working for a sought after employer, where you have the opportunity for enhancing future career opportunities, this client also offers a competitive salary of £19,500 as well as benefits to include: Quarterly Personal Performance Bonus Scheme, 25 days holiday per annum, plus bank holidays, Pension contribution - Minimum 3% with an employer matched contribution, Corporate rates for private medical insurance and other insurance products, Employee assistant programme, Enhanced family friendly policies, Sharesave scheme, Discounts on high street brands and Local retail discounts.

The hours of work will be 35 hours per week, 10am – 6pm, which will include a 1 in 4 late shift (11am-7pm) and 1 weekend in 4 (Saturday 9am-5pm and Sunday 10am-4pm) with lieu days on the following Thursday and Friday.

Full training will be given to the right candidates to set them on an exciting path within their business! Why delay, this is a role not to be missed, working for an exceptional employer – apply today! 

***For your information: 

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

Keywords: Call centre, Customer service, calls, inbound, outbound, contact agent, call handling, admin, legislation, financial services, insurance

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.  

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