Our Latest Vacancies

Customer Service Advisor x 8 TEMP

Office
£12.00 - £12.00
Surrey
NW16837
Apply Now Talk To Us

What will your working week be like?

Working as part of a busy contact centre, you will mainly be taking inbound calls. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

  • Taking a high volume of inbound calls - responding to members queries; password resets, pensioner payroll, death notifications and data change requests
  • Provide an efficient, professional service
  • Communicate with members via email
  • Make outbound calls when required
  • Provide support to the administration team
  • Forward on escalated calls in the correct manner

Who will this role suit?

Successful candidates will need a very confident and professional telephone manner and be able to navigate the internal systems quickly and efficiently to find answers.  Candidates must also be very process driven, have strong attention to detail and have the ability to respond to a high volume of incoming calls on a daily basis.

The ideal candidate will have gained previous Contact Centre /Call Centre/Customer Service experience.

  • Pass at C or above for Maths and English at GCSE or equivalent
  • Able to work to a high level of accuracy
  • Able to work well under pressure and meet targets
  • Interpersonal skills to include good written and verbal communication
  • Computer literate
  • Excellent customer service skills essential
  • Strong team player

Please note - a Basic Disclosure check (DBS) and credit check will need to be passed should you be successful. You will also need to have achieved a minimum Grade C or above in GSCE Maths & English. As part of the selection process, you will be required to carry out a short telephone roleplay.

 

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

 

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

 

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.