Our Latest Vacancies

Customer Service & Reservations

Office
£17,000 - £17,000
North England
NW16836
Apply Now Talk To Us

Due to continued success and growth, our client, who are the UK’s largest independent holiday letting agency, are looking to recruit a Customer Service & Reservations Advisor.

Whilst our client does sit within a sector that has suffered during the 2020/2021 pandemic, they have continued to grow and hit all 2020 sales targets, with great expectations for 2021. Business success aside, it is their people and culture that sets them apart from anywhere else you would work, and these are the reasons they have earned their title as one the of Sunday Times ‘Best Companies to Work For’ for two consecutive years.

What will your working week involve?

You will be working as part of the fast-paced Operations Team within the Head Office in Chester.

Working closely in the reservations team, you will be responsible for delivering the highest levels of quality and customer service during each and every inbound and outbound call. You will be responsible for finding customers their perfect holiday with every contact, sharing your great experiences and giving excellent service to the customers and using your skills to recommend products to enhance their holiday.

As the newest Travel Expert, you will have the following key skills:

  • Previous commercial Customer Service experience
  • Proven track record meeting sales targets within a commercial environment
  • Previous experience working within a call centre and an excellent phone manner
  • Ability to perform well under pressure
  • Excellent attention to detail
  • Driven attitude and excellent work ethic

Is this the role for you?

To succeed in the role, you will be motivated and results driven with an ability to work under pressure. You will be customer-orientated and an excellent team player. You will also be reliable and punctual with good attention to detail. They are offering a basic salary of £17,000 per annum with an OTE of £23,000.
Our client is looking for candidates who have previous experience within a sales environment – handling inbound and outbound calls, along with the following:

  • Strong track record of working successfully to sales targets
  • You will have excellent written and verbal communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills
  • You will also be IT literate, and be prepared to recognise and suggest improvement areas for the business

 

What are the benefits of working for this employer?

Although they work hard, they also believe in rewarding their employee’s hard work. In addition to a generous basic salary of £17,000 with an OTE of £23,000, they offer a fantastic benefits package including:

  • 33 days’ holiday (including bank holidays)
  • An additional day off during the week of your Birthday
  • Annual company bonus scheme
  • Long service awards - cash payments and increases in holiday allowances
  • Staff discount on cottage holidays
  • Free worldwide travel insurance (including family members)
  • Monthly Wellbeing workshops

Commission: A performance-related bonus of £600 per month is available with this vacancy and OTE of £23,000 per annum

Hours of work: 37.5 per week to be worked on a shift rota basis covering evenings and two weekends a month. Department opening hours are 9am - 7pm however during peak times these will be extended to 9pm.

***For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

 

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.